Our Guest Service Centre is located on the upper level near Tim Hortons. You may contact us directly at 780-476-1441 or text us at (587) 200-6399. Guest Services is open during all regular and special holiday shopping hours. Our services were designed to make your shopping experience more comfortable, more convenient, and less stressful!

Handicap Access:  

Our exterior entrances each have electronically controlled doors for access into the building. We also have two elevators in the mall, one elevator in the Bay, and one elevator in Simons. Handicap stalls are available in public washrooms and handicap parking is available near all mall entrances. Complimentary wheelchairs are available at Guest Services. If there is anything more we can do to assist you, please call or stop by our Guest Services desk.

Strollers:

We offer Smarte Carte strollers for rent on the lower level at the end of the hallway between Shoppers Drug Mart and the Save On Foods. The machine takes cash and debit/credit payments and provides a partial refund upon return of the stroller.

To our valued guests; please note at this time, strollers are not available for rent. We apologize for any inconvenience. 

Transit Information:

Our Guest Services offers basic public transport information. You can also purchase transit passes and tickets at Shoppers Drug Mart and Save On Foods.

Bus Passes/ ETS Tickets:  

Shoppers Drug Mart and Save On Foods offer adult, senior, and DATS monthly bus passes, tickets and all-day passes.

Postal Outlet:  

Shoppers Drug Mart offers a full service Canada Post outlet, located on the main level at the south side of the mall.

Banks and Financial Services:  

Two full service financial institutions for all your banking needs. TD Canada Trust is located on the main level northeast entrance, and Bank of Montreal is located on the main level east entrance (66th Street). Western Union is available at Shefield Express, located in the food court. 

Co-Op Taxi Butler Service:

Guest Services are more than happy to utilize the Co-Op Taxi Butler Service which will call a Co-Op taxi for you with a simple click of a button. Please visit Guest Services on the upper level to find out more or to request a taxi. 

Free Public WiFi:

Londonderry offers free mall-wide WiFi services. Simply connect your device to the 'Londonderry Shopping Centre' network, and enter your postal code. Please note that this is a public WiFi network, and therefore is not as secure as a personal/home connection. Please be cautious with the information you access on public networks. 

Kipsu Instant Messaging Service:

We are here to help make your shopping experience even easier, instantly! Text us at (587) 200 - 6399 or chat with us on our website, for instant assistance with anything from store locations, to current promotions, to figuring out what to get a friend for their birthday. We're here to help! *Please note that this service is available ONLY during regular mall hours/holiday hours. 

Accessibility

Everyone is welcome at Londonderry and we continually strive to improve the shopping centre's convenience and accessibility with:

Complimentary wheelchairs at the Guest Services desk

Reserved parking spaces at each entrance for handicap accessibility

Automatic door at all entrances

Accessible washrooms

Two elevators; one located centrally in the shopping centre and one adjacent to entrance 3 / Shoppers Drug Mart 

If you require assistance, contact Guest Services prior to your visit at 780-476-1441 or text us at 587-200-6399, and we will do everything possible to make your visit to Londonderry as pleasant as possible.

We recognize that while our programs provide a useful service to many of our visitors, they may not meet the needs of all of our visitors as many may have specific requirements. Whenever it is safe to do so, any visitor who requires a piece of equipment, or service animal, to accommodate a disability may bring their equipment or animal to Londonderry shopping centre with them.

Our Guest Service amenities are part of a commitment to making Londonderry a safe and comfortable place to visit. This commitment includes handicap and family parking throughout the property, family & handicap washrooms located on both levels, and trained emergency responders onsite.

We are continuously making strides to improve. If you have concerns or questions about our accessibility, or the equipment available from our Guest Services, we encourage you to contact our Guest Service desk at 780-476-1441 or text us at 587-200-6399.

Londonderry remains dedicated to creating a greener world! From waste diversion to community clothing drives, we are constantly looking for new and innovative ways to engage in green practices. We are proud to be a part of the following green initiatives within our centre: 

- Lighting, heating, and air conditioning are controlled by an energy management system.

- Skylights and clerestory windows help harvest natural daylight which reduces the need for artificial light in the summer months by 30%. We use eco-friendly light bulbs.

- Dali lighting control system harvests energy and disperses it to other areas that may need it. 

- We recycle cardboard, glass, metal, plastic, coat hangers, paper, plastic wrap, batteries, and fluorescent tubes.

- Landscaping is pesticide free.

- Washrooms are equipped with energy efficient hand-dryers, hands free faucets, and low flow toilets to conserve water.

- We use eco-friendly cleaning supplies.

- We have a level 2 and a level 3 Electric Vehicle Charging Station (located in the Simons parking lot). 

- Thousands of solar panels line the Simons parking lot and Simons store rooftop, creating an almost net-zero store! 

- Weather-based smart controlled irrigation system is installed to save up to 50% water consumption by making real-time adjustments as the weather changes.

- We use eco-friendly snow melt in the winter months. 

- All HVAC units meet ASHRAE standards and are equipped with VFD compressors. 

- We have an organics waste program set in place. 

- All common area lighting and exterior lighting is LED. 

- We are a proud partner for Hoarding for Humanity which re-uses drywall hoardings for future local Habitat for Humanity builds.

- Londonderry Mall gift cards, as well as store gift cards, are diverted from the landfill and sent to TerraCycle to break down the plastic to create other products.

- We are a proud member of the ACT program - Always Consider Tomorrow - a Cushman & Wakefield national program that is the driving force for shopping centres across Canada. 

- Londonderry hosts an annual Recycling Day in partnership with local recycling and charity organizations such as Diabetes Canada, City of Edmonton, Mosaic Centre, and Cascades Recovery, to recycle a variety of different items.

- All landscaping adds naturally occurring plants, which reduces the need for irrigation.

- Bee Garden to help promote bee populations. Designed with high-producing nectar and pollen flowers, that are also naturally occurring. Located in the Southwest corner of the property. 

Shopping Safety Tips:

- Ensure your vehicle is locked and all the widows are rolled up.  Remove or conceal any valuables which are left unattended in your vehicle so they are out of sight and not visible.

- Never leave children or pets unattended in your vehicle while you are shopping in the mall.

- Always plan ahead with your child. In the event that you become separated, you should have a designated meeting place.

- Never leave your children unattended in the mall.

- Keep your purse or wallet, as well as your cell phone, close to your body and never let them out of your sight.

Guest Services

Gift Cards:  The perfect gift is the one they choose themselves! Londonderry Gift Cards are a great choice for anyone on your gift list!

Available in any denomination from $5 - $500 and redeemable at most of our 150 stores and services, Londonderry Gift Cards are a great gift idea for Weddings, Christmas, Birthdays and any other special occasion! Payment by Cash, Debit, Visa, and MasterCard are accepted.  For more details, click here.

Londonderry gift cards are now available for purchase online HERE! 

This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook or Instagram. You are providing your information to Londonderry Shopping Centre Inc. and not to Facebook or Instagram. By participating in this promotion, you agree to a complete release of Facebook and Instagram from any claims. Participation in this promotion is subject to the official rules as listed below.

CONTEST PERIOD: Starting on February 1st, 2025 at 10am Mountain Daylight Time and ending on February 14th, 2025 at 11:59pm Mountain Daylight Time (the “Contest Period”).

ELIGIBILITY: To enter and be eligible to participate in the promotion, a person must be a resident of Alberta. The Sponsor of this Contest is Londonderry Mall Shopping Centre Inc. (the “Sponsor”). The following persons are NOT eligible to participate in this Contest: a) a director, officer, manager, employee, or agent of the Sponsor Londonderry Mall Shopping Centre Inc., or any of the tenants or other occupants of the shopping centre known as “Londonderry Mall (the “Shopping Centre” or their employees, affiliated companies, franchisees, service agencies or independent contractors of the Sponsor; b) individuals engaged in the development, production or distribution of materials for the Contest and c) any person domiciled with any of the above.

HOW TO PARTICIPATE: There is one (1) way to gain an entry:

Take a photo of someone you love in front of the backdrop in Centre Court and the post that picture and comment on the Giveaway post on Facebook. Two (2) winners will be chosen at random on Facebook.

Entry will be awarded to the name on the social media account. Should the potential winner be under the age of (14yrs) a parent or guardian must collect any awarded prize on their behalf.

NO PURCHASE NECESSARY: You will need to read and accept these Contest Rules and Regulations. Entries mechanically reproduced or made in any other fashion other than the original entry form or a hand-drawn facsimile are void. The Sponsor is not responsible for lost, late, misdirected, postage due, damaged, illegible or incomplete entries or any printing errors in these Rules.

One (1) entry per person. No exceptions. Those not abiding by this rule may be disqualified.

PRIZE DESCRIPTION:

Potential winner receives the prize which includes:

$100 Londonderry Mall gift card

Two (2) prizes will be awarded on February 15th, 2025.

Contest Rules & Regulations available at www.londonderrymall.com or Londonderry Shopping Centre Inc. Administration upon request. The odds of winning depend on the total number of eligible entries received. Prizes will only be awarded if more than 20 entries are received during the eligible timeframe of this contest.

HOW TO CLAIM YOUR PRIZE: A representative of Londonderry Shopping Centre Inc. Administration will randomly select one (1) prize winner as described above from all eligible entries received. At least one (1) independent witness will be present when the random draws are made. The Winner(s) will be announced on Londonderry Mall Facebook page by March 15th, 2025. The representative from Londonderry Shopping Mall Centre Inc. will attempt to contact the finalists via Facebook messenger or Instagram message between 8 a.m. and 4 p.m. Mountain Daylight Time before the above dates. If not able to make contact and speak directly with the selected entrant by Noon following the draw date, then at the sole and absolute discretion of the Representative, that entrant may be disqualified, his/her entitlement to receive a prize may be forfeited, and an alternate eligible entrant may be selected from remaining eligible entries.

The Winner(s) must be able to claim their prize from Londonderry Mall Shopping Centre Inc. Guest Services by March 31st, 2025 between the hours of 10- 8pm Monday-Friday, 9:30-6pm Saturday or 12-5pm Sunday.

A potential winner will be required to correctly answer, without assistance of any kind, a skill testing-time limited mathematical question. Prizes are not transferable, and must be accepted as awarded, with no substitution of any kind, except by the Sponsor, who reserves the right to substitute a prize of equal or greater value, Taxes, if any, are the winner’s responsibility.

Entrants (i) acknowledge compliance with these Contest Rules and Regulations including all eligibility requirements and, (ii) agree to be bound the decisions of Londonderry Mall Shopping Centre Inc., made in their sole discretion, which shall be final and binding in all matters relating to this contest. Entrants who have not complied with these Contest Rules and Regulations are subject to disqualification.

If a potential winner is found to be ineligible or, declines to accept a prize, the prize will be forfeited. The potential winner will be required to furnish proof of identification that may include a driver’s license. Before being declared a winner, the eligible winner will be required to sign a declaration and complete a Release and Waiver form confirming understanding, acceptance and compliance with these Contest Rules and Regulations, acceptance of the prize as offered and a release acknowledging the non-responsibility of the Sponsor in respect of injuries, accidents, damages, costs, expenses or losses related to the conduct of the Contest, awarding of the prize and use and enjoyment of the awarded prize. By accepting or participating in a prize, winners consent to the use of their names, addresses, voices, statements relating to the Contest or the Sponsor, and photographs or other likenesses, without further compensation, in any publicity carried out by the Sponsor and any related entities in connection with this Contest, except where prohibited by law.